UNSWORTH GROUP COMPLAINTS POLICY
The aim of the service is to provide Quality care, which is delivered according to the best evidence as to what is clinically effective in improving an individual’s health outcomes.
If for whatever reason our service did not meet your expectations you can:
Contact us directly:
Call us on: 01942 812525
Write to us at:
Peter House Surgery
Captain Lees Road
Send us an email:email@example.com
Ask the receptionist for a complaint form and leaflet
Or you can contact NHS England:
PO Box 16738
0300 311 2233
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If this is so , we would wish the matter to be settled as quickly, and as amicably, as possible.
To persue a complaint please complete this form and return to the practice by post or email for the attention of Rebecca Lister, our complaints manager.