All morning, afternoon, and evening surgeries are by appointment only. We offer routine appointments which can be booked in advance, and urgent appointments which are bookable on the day. Appointments can be booked over the phone by contacting reception or can be booked online via the NHS App or online services which can be located here. Patients may also receive a link to book selected appointments, such as Long Term Condition reviews, online.
Please be aware appointments can be offered to ALL patients at either our Blackrod or Westhoughton sites. Our reception staff will try to accommodate your need where possible. If you require a specific clinician then you may be asked to attend another location to your normal site due to their availability.
The Partners have asked for the receptionist to enquire as to the nature of the appointment, as this helps to allocate the most appropriate clinician.
We ask you do not attend for your appointment any earlier than your indicated time slot, you may be asked to wait outside if you do so.
There are appointments available during the evening or weekend at Peter House Surgery, ran by Bolton GP Federation.
Appointments are available with:
- Advance Nurse Practitioner
- Practice Nurse
- Musculoskeletal Practitioner
- Mental Health Practitioner
Appointments are available Monday to Friday 6.30pm - 9.30pm and Saturday 9am - 5pm and are a mixture of telephone appointments and Face to Face appointments.
Please ring the surgery to book an appointment, our reception team will also offer these appointments. Please note as the appointments are ran by Bolton GP Federation you will be asked to consent to us sharing your medical records.
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your request will be triaged by a GP over the phone and a clinician will only visit you at home if they think that your medical condition requires it. They will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, alternatively you can cancel appointments on the NHS App. This will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
All medical consultations, examinations and investigations are potentially distressing. Intimate examinations can be embarrassing or distressing for patients and whenever a clinician examines a patient they should be sensitive to what the patient may think of as intimate.
Please find below a copy of the surgery Chaperone Policy:
Interpreter or Translator
If you require an Interpreter or Translator to attend with you for your appointment, please notify the receptionist and they will arrange this for you.
How You Can Help Us
We try to run to time as far as possible. Inevitably, an appointment can run over time, so please bear with us if you have to wait. To keep surgeries running as smoothly as possible, please help us by remembering the following points:
- Please arrive on time for your appointment.
- Patients who cannot attend their appointment, for whatever reason, are expected to cancel their appointment as far in advance as possible.
- Remember – an appointment is for ONE person only.
- Please do not save up multiple problems for one appointment slot. If you think you may need a longer appointment, please tell the receptionist.
- Children under the age of 16 should ideally be accompanied by an adult.