Appointments

Appointments System

All morning, afternoon and evening surgeries are by appointment only. Please call our reception to book an appointment.

Alternatively you can book a routine appointment online via the link at the top of this page.

We offer routine appointments and same day ‘urgent’ appointments.

Routine Appointments

The majority of GP appointments are available to book in advance. The range of routine appointment availability is 2 days, 1 week or 4-8 weeks in advance. This is to accommodate the varied needs of our patient population.

We try to offer the GP of your choice, where possible. Our trained receptionists will ask you for a brief reason for the appointment. This is to enable us to direct you to the most appropriate clinician, and in some circumstances we may be able to deal with your need by an alternative method other than a face-to-face consultation.

Urgent Appointments

Same day appointments are embargoed for those with ‘urgent medical need’ on the day.

Patients with a truly urgent medical need will always be offered an appointment the same day, usually the same morning or afternoon. We are, however, dependent upon your common sense and cooperation.

Please help us to keep the system working by making appropriate use of the services we offer.

Telephone Appointments

We also offer telephone appointment with all our GP’s. This service can be used for many purposes, including discussing results, advice, reassurance, referrals, etc. There are appointments available every day with each GP.

If you feel your problem can be dealt with via the telephone, please contact our receptionist.

Nurse Appointments

Practice nurse, assistant practitioner and phlebotomist appointments can be pre-booked up to eight weeks ahead.

How You Can Help Us

We try to run to time as far as possible. Inevitably, an appointment can run over time, so please bear with us if you have to wait. To keep surgeries running as smoothly as possible, please help us by remembering the following points:

  • Please arrive on time for your appointment.
  • Patients who cannot attend their appointment, for whatever reason, are expected to cancel their appointment as far in advance as possible.
  • Remember – an appointment is for ONE person only.
  • Please do not save up multiple problems for one appointment slot. If you think you may need a longer appointment, please tell the receptionist.
  • Children under the age of 16 should ideally be accompanied by an adult.

Chaperones

All medical consultations, examinations and investigations are potentially distressing. Intimate examinations can be embarrassing or distressing for patients and whenever a clinician examines a patient they should be sensitive to what the patient may think of as intimate. 

Please find below a copy of the surgery Chaperone Policy:

Chaperone Policy.pdf

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended Access

If you require a GP or nurse appointment during the evening or weekend you can contact the surgery and request a 7-day access appointment.

Locations:

  • Winifred Kettle Centre, Leigh Road, Westhoughton
  • Waters Meeting Health Centre, Waters Meeting Road, Bolton
  • Urgent Treatment Centre, Royal Bolton Hospital

Available:

  • 18:30 – 21:30 on weekday evenings
  • 09:00 – 13:00 on Saturdays and Sundays

Please ring the surgery for more information.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.