Appointments

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Appointments System

All morning, afternoon, and evening surgeries are by appointment only. We offer routine appointments which can be booked in advance, and urgent appointments which are bookable on the day. Appointments can be booked over the phone by contacting reception or, for non urgent appointments, can be requested via the online consultation. A selection of Practice Nurse appointments can now be booked via the online services, these appointments are by invitaion only.

Please be aware appointments can be offered to ALL patients at either our Blackrod or Westhoughton sites. Our reception staff will try to accommodate your need where possible. If you require a specific GP then you may be asked to attend another location to your normal site due to the availability of the clinician.

Urgent Appointments

If you feel your appointment is urgent, we ask you ring the surgery directly. We are aware this can be more difficult at this time but we ask you to be patient. A member of the reception team will ask if your appointment can be dealt with over the telephone or would you prefer face to face. They will then advise you of the best availability for your requirement.

The Partners have asked for the receptionist to enquire as to the nature of the appointment, as this helps to allocate the most appropriate clinician.

We ask you do not attend for your appointment any earlier than your indicated time slot, you may be asked to wait outside if you do so.

Westhoughton reception team

01942 812525

Blackrod reception team

01204 697229

emergency dentist
Emergency dentist 2

 

Keeping COVID safe within our buildings June 2022

As a surgery  both patients and clinicians  have had to adapt their working on a day to day basis to help protect both patients and staff. We thank all our patients and colleagues for their cooperation in such challenging times. It is now patient choice to wear a face mask in the surgery.

We ask that unless you have booked a face to face appointment that you still continue to use our other methods of contact for prescriptions, booking and general enquiries.

Thank you

The Partners, Unsworth Group Practice

General enquires can be submitted via Email -  sms.p82015@nhs.net  Please note we do not accept appointment or home visit requests via email. 

 

How You Can Help Us

We try to run to time as far as possible. Inevitably, an appointment can run over time, so please bear with us if you have to wait. To keep surgeries running as smoothly as possible, please help us by remembering the following points:

  • Please arrive on time for your appointment.
  • Patients who cannot attend their appointment, for whatever reason, are expected to cancel their appointment as far in advance as possible.
  • Remember – an appointment is for ONE person only.
  • Please do not save up multiple problems for one appointment slot. If you think you may need a longer appointment, please tell the receptionist.
  • Children under the age of 16 should ideally be accompanied by an adult.

Chaperones

All medical consultations, examinations and investigations are potentially distressing. Intimate examinations can be embarrassing or distressing for patients and whenever a clinician examines a patient they should be sensitive to what the patient may think of as intimate. 

Please find below a copy of the surgery Chaperone Policy:

Chaperone Policy.pdf

Interpreter or Translator

If you require an Interpreter or Translator to attend with you for your appointment, please notify the receptionist and they will arrange this for you. 

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your request will be triaged by a GP over the phone and a clinician will only visit you at home if they think that your medical condition requires it. They will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment. This will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.